Privacy Policy

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1. Introduction

Welcome to matchit.cy (“we”, “us”, “our”). This Privacy Policy explains how MATCH IT JEWELLERY ΕΕ collects, uses, shares and protects your personal information when you visit our website or shop with us online for jewellery.

2. Who We Are (Data Controller)

The data controller responsible for your personal data is:

MATCH IT JEWELLERY ΕΕ (Reg. No. ΕΕ 56903)
Αρχ. Μακαρίου ΙΙΙ 57Α, Αγίοι Τριμιθιάς, 2671 Λευκωσία, Κύπρος
Email: info@matchit.cy

3. Information We Collect

Personal Information: your name, email, phone number, and shipping/billing address, provided when you place an order, create an account, or contact us.
Order Details: items you purchase, order history, and return/exchange requests.
Payment Information: we do not store your card details. Payments are processed securely by our payment service provider; we never see or store your full card number.
Newsletter Information: if you subscribe to our newsletter, your email address is shared with our email marketing provider (Mailchimp) to send you updates and offers, only with your consent.
Technical Data: IP address, browser type, device details, and browsing behaviour, collected through cookies and similar technologies.

4. How We Use Your Information

To process, deliver and manage your orders.
To respond to your enquiries and provide customer service.
To send order confirmations and updates.
To send marketing emails and offers, only if you have opted in — you can unsubscribe at any time.
To comply with our legal, tax and accounting obligations.
To keep our website secure and prevent fraud.

5. Sharing Your Information

We do not sell or rent your personal data. We only share it with:

Delivery/courier partners, to ship your order.
Payment service providers, to process transactions securely.
Mailchimp, if you subscribe to our newsletter.
Our website hosting and technical service providers.
Legal or tax authorities, where required by law.

6. Cookies and Tracking Technologies

We use cookies to keep your cart working and, where you give consent, to understand how our website is used. You can manage or withdraw your cookie consent at any time via the cookie settings on our website, and you can also control cookies through your browser settings. For more detail, see our Cookie Policy.

7. Data Retention

We keep personal data only for as long as necessary: order and invoice records for as long as required under Cyprus tax law (currently up to 6 years), account information for as long as your account is active, and marketing data until you unsubscribe or ask us to delete it.

8. Data Security

We use reasonable technical and organisational measures, such as encrypted checkout and restricted access to personal data, to help keep your information safe.

9. Your Rights (GDPR)

Under the GDPR and Cyprus’ Law 125(I)/2018, you have the right to:

Access the personal data we hold about you;
Correct inaccurate or incomplete data;
Request deletion of your data (“right to be forgotten”);
Restrict or object to certain processing;
Receive your data in a portable format;
Withdraw consent at any time (e.g. unsubscribe from marketing); and
Lodge a complaint with the Cyprus Commissioner for Personal Data Protection (www.dataprotection.gov.cy).

To exercise any of these rights, contact us at info@matchit.cy.

10. Children’s Privacy

Our website is not directed at children under 16, and we do not knowingly collect personal data from children.

11. Third-Party Links

Our website may contain links to third-party websites (e.g. social media). We are not responsible for the privacy practices or content of those websites.